SHIPPING

 

Shipping

Once an order has been placed, you will receive an order confirmation within 24 hours of your purchase directly to the e-mail address provided by you.

SUOY ship orders via Canada Post and UPS from Toronto, ON or Winnipeg, MB with flat rate cost.

Shipping/Pick-up/Delivery:

  • It will take up to 1-3 business days to process your order

  • Packages may take 3-10 business days to arrive to its destination (this may vary due to COVID-19) from its shipping date

  • Once shipped, you will received a shipping confirmation e-mail and tracking number within 1-3 business days

  • Curb side pick-up orders will be contacted within 1-3 business days in regards to making pick-up arrangements

  • Once pick-up has been made, you will receive an e-mail confirmation that it has been picked-up

  • City-wide delivery option for Winnipeg will be contacted within 1-3 business days to confirm any special arrangements

  • Winnipeg city-wide delivery will be delivered in 1-5 business days after processing date of 1-3 business day

  • Once city-wide delivery has been completed, you will receive an e-mail confirmation in 1-3 business days that it has been delivered

  • Shipping rates are non-refundable. You are responsible for shipping and any items returned by mail to us should this be required and requested to be shipped out again.

SUOY will not be liable:

  • For any lost packages once it is in the hands of the couriers.

  • If any packages arrive damaged, please contact us right away with proof and photos in order for us to be able to accommodate the issue.

  • Once the package has left SUOY, we are not responsible for incorrect or missing address information, unavailability or refusal to accept delivery.

  • SUOY is not responsible for incorrect or missing e-mail address or phone numbers should this be part of a failed delivery or pick-up.

Sales:


All sales are final. There are no refunds or exchanges for all sale items.

Any other questions?

Contact us via e-mail at HELLO@SUOYSUOY.COM