BOOKING AN APPOINTMENT AT SUOY

UPDATE: OUR BOOKING SYSTEM IS THE MOST ACCURATE FOR HOURS OF OPERATION AND PRICING. As mask mandates are now not require, we will leave it up to you to continue to wear your mask or not. Rest assure we continue to wear ours as per our profession.

Please take the time to carefully read through our booking, cancellation, and rescheduling rules and policies.

LOCATION:

  • Make sure you select the right location for your services

  • We have a booking tab for our Winnipeg location

  • We have a booking tab for our Toronto location

  • Pleas call our Brampton location for appointments 905-452-7779

PREP:

  • Make sure you read about all the proper preparations for your specific service before you select an appointment date to ensure you’re able to prepare yourself properly

  • If coming for any touch-ups, please ensure to not forget any of your kits

  • All prep info are online for your to read through while you are booking

  • All prep info can be found online on our Instagram page @SUOY.SUOY

  • If booked directly with a technician, a prep info will be e-mailed to you within 24/48HRS of booking confirmation, if not, please contact your technician

BOOKINGS:

  • If you booked directly with a technician, forms and waivers will be e-mailed to you within 24/48HRS of booking confirmation and to be returned BEFORE your treatments

  • All bookings require a non-refundable deposit

  • All deposits go towards your completed treatment

  • Once an online booking is completed or entered manually by our technician, you should receive an e-mail confirmation within 24/48HRS (check your junk mail or contact us if you do not receive this)

  • Booking changes can be done through your confirmation e-mail or by contacting us via e-mail, Instagram, or telephone at least 48HRS prior

  • Please contact us if you are running 5-15 minutes behind. Any later will result in appointment time shortened or having to be rescheduled

  • Please note it is entirely your responsibility to remember your own booked appointment

  • Please note it is entirely your responsibility to notify us of any changes or issues

CANCELLATIONS:

  • All cancellation will result in a lost in deposit as this is non-refundable

  • We require notification within 48HRS of any cancellation

  • You can cancel your appointment on your own prior to the date of your booked appointment, as a confirmation e-mail will be sent out then

  • Please note that is it entirely your responsibility to notify us within our policy timeline of any changes or cancellations

RESCHEDULING:

  • We require 48HRS notice of any rescheduling

  • We have a hassle-free way you can reschedule your appointment yourself through the confirmation e-mail

  • 48HRS is required due to it being the time frame we require in order to fill your spot or book in a client on our waitlist

NO-SHOWS:

  • There are no refunds on deposits for a no-show

  • If you’ve done one no-show and wanting to rebook, you will be required to book through a technician and leave a 100% non-refundable deposit

  • If you no-show a second time, we no longer will accept you as a client

  • Please note it is entirely your responsibility to remember your own booked appointment

  • Please note it is entirely your responsibility to notify us of any changes or issues

COVID-19:

  • We strongly advise wearing a mask or cover up. If you forget one, we can provide one for you at the cost of $1.50

  • Please make sure you have filled out our COVID-19 mandatory form through our online booking or our e-mailed form or in person

  • If for any reasons you are feeling un-well please contact us or your technician directly to cancel or reschedule

QUESTIONS?

  • Fill out our contact form located at the bottom of this website under “contact us”

  • Send us a direct message on our instagram @SUOY.SUOY

  • Send a direct message to any of your technicians on their personal business instagram page

  • Send us an e-mail at HELLO@SUOYSUOY.COM